Frequently Asked Questions (FAQ)
General Questions
Q: What is cpulse.io?
A: cpulse.io is an AI-powered platform designed to help businesses analyze and extract actionable insights from customer feedback. It uses advanced AI to process reviews, CSAT surveys, support emails, and other customer feedback to identify key trends, customer sentiment, and areas for improvement.
Q: Who is cpulse.io for?
A: cpulse.io is ideal for product managers, customer experience professionals, and ecommerce directors. It’s especially useful for teams looking to turn customer feedback into data-driven strategies and actionable insights.
Q: How does cpulse.io work?
A: cpulse.io collects and analyzes customer feedback from multiple sources using AI models. It organizes the data into themes, identifies sentiment, and provides visualizations and recommendations to help businesses improve their products and services.
Features and Functionality
Q: What types of customer feedback can cpulse.io analyze?
A: cpulse.io can analyze various types of feedback, including online reviews, CSAT (Customer Satisfaction) surveys, NPS (Net Promoter Score) results, support tickets, emails, and more.
Q: Can I create my own prompts and assistants?
A: Yes! cpulse.io includes a library of pre-designed prompts and assistants, and you can customize or create your own to address specific tasks or challenges unique to your business.
Q: Does cpulse.io provide recommendations?
A: Absolutely. Based on the insights from customer feedback, cpulse.io generates actionable recommendations to help you prioritize improvements and make data-driven decisions.
Pricing and Plans
Q: How is cpulse.io priced?
A: cpulse.io offers flexible pricing plans tailored to your needs, including options for individual users, teams, and agencies. Pricing is based on the volume of feedback analyzed and additional features such as custom prompts and advanced analytics.
Data and Security
Q: How does cpulse.io ensure data security?
A: cpulse.io takes data security seriously. We use advanced encryption protocols to protect your data and ensure compliance with GDPR and other data protection regulations.
Q: Is my data private?
A: Yes, your data is private and only accessible to you and your authorized team members. cpulse.io does not share or sell your data.
Q: Can I delete my data from cpulse.io?
A: Absolutely. You have full control over your data and can delete it at any time directly from your account settings.
Support and Assistance
Q: What kind of support does cpulse.io offer?
A: cpulse.io offers comprehensive support, including a knowledge base, tutorials, and email support. For enterprise customers, we also provide dedicated account managers and priority support.
Q: How do I get started with cpulse.io?
A: Simply sign up on our website, choose your plan, and start uploading your customer feedback. Our onboarding guides and tutorials will help you set up your account and start analyzing data in minutes.
Q: Who do I contact for additional questions?
A: For any additional questions, please reach out to our support team at support@cpulse.io.
Assistants, Knowledge Base, and Prompts
Q: What are the AI assistants in cpulse.io?
A: The AI assistants in cpulse.io are pre-configured or customizable tools designed to help you analyze specific aspects of customer feedback, such as identifying recurring complaints, highlighting product opportunities, or generating summaries for reports. They save time by automating tedious tasks and delivering actionable insights.
Q: How does the knowledge base work in cpulse.io?
A: The knowledge base in cpulse.io allows you to upload and manage your company’s proprietary data, such as product information, support FAQs, and company policies. AI assistants can use this data to provide more accurate and contextually relevant insights and recommendations tailored to your business.
Q: Can I customize the AI assistants?
A: Yes, cpulse.io allows you to fully customize AI assistants to suit your specific needs. You can adjust their parameters, focus areas, and language preferences to align with your team’s goals.
Q: What is the library of prompts in cpulse.io?
A: The prompt library is a collection of pre-designed queries and instructions you can use with cpulse.io’s AI assistants. These prompts are tailored for common tasks like trend analysis, sentiment categorization, and customer segmentation. You can also create and save your own prompts for repetitive tasks.
Q: Can I create my own prompts in cpulse.io?
A: Absolutely! cpulse.io provides an intuitive interface to design and save custom prompts. This allows you to address specific business challenges, such as analyzing feedback for a new product launch or prioritizing feature requests.
Q: How do AI assistants use my knowledge base and prompts?
A: AI assistants access your knowledge base to provide accurate and relevant insights in line with your company’s context. By using predefined or custom prompts, they can focus their analysis on specific goals, ensuring tailored results for tasks like identifying customer pain points or generating reports.
Q: Can I share assistants and prompts with my team?
A: Yes, cpulse.io allows you to share assistants and prompts with your team. This fosters collaboration and ensures consistency in the way customer feedback is analyzed and utilized across your organization.
Q: Are there templates available for prompts and assistants?
A: Yes, cpulse.io offers a variety of templates to get you started quickly. These templates are designed for common scenarios like sentiment analysis, customer segmentation, and feature prioritization, and they can be easily customized to your needs.
Q: How do I manage my prompts and assistants?
A: You can manage your prompts and assistants through cpulse.io’s intuitive dashboard. From there, you can create, edit, organize, and delete prompts and assistants as needed.
